Hybrid Underwriting Support Technician

at Utica National Insurance Group

• Job title: Underwriting Support Technician
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $20 - $24 per hour
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, New Hartford, United States

About the role

• Underwriting Support Specialist at Utica National Insurance Group responsible for preparing and processing new business, renewal, and quote-related tasks. Ensuring accuracy and adherence to workflow standards in a hybrid work environment.

Responsibilities

• The Underwriting Support Specialist prepares and processes new business, renewal, and quote-related tasks while ensuring accuracy and adherence to workflow standards.
• They coordinate information across multiple systems, manage high‑volume email queues, perform document handling and quality checks, and serve as a key communication point for underwriters and agents.
• This role supports efficient underwriting operations by maintaining accurate documentation, resolving exceptions, and meeting service-level requirements.
• Secure, complete, and summarize preparatory underwriting tasks for quotes, new policies and renewal policies in accordance with the corporate workflow.
• Process new and renewal prepping requests within authority.
• Serve as a contact for underwriting and agents on communication related to the new and renewal prepping and PIC tasks.
• Coordinate information using the OnBase, COMPRO and Mainframe systems as it relates to new business applications, policy change requests and E&O incoming documents, completing work accurately and meeting the assigned SLAs.
• Pull Workers' Compensation reports for applicable states and transfer to Onbase.
• Monitor, import and complete all necessary actions on incoming emails from all boxes including: Webcld, Webpld, Amendcld, EO.Apps, Underwriting Decisions and PIC.Requests.
• Webcld requires review of applications to determine incoming Lines of Business, complete quality control of new input via inquiry to detect errors and duplicate submissions and underwriter or agent contact depending on submission.
• Pull the Workers Compensation reports for applicable states and transfer to Onbase.
• Compile, complete and submit reports and documents as required.
• Perform Document Separation and Indexing.
• Monitor Onbase Exception Queues.

Requirements

• Associate's Degree preferred
• 2-4 years Insurance background preferred

Benefits

• Medical and Prescription Drug Benefit
• Dental Benefit
• Vision Benefit
• Life Insurance and Disability Benefits
• 401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)
• Health Savings Account (HSA)
• Flexible Spending Accounts
• Tuition Assistance, Training, and Professional Designations
• Company-Paid Family Leave
• Adoption/Surrogacy Assistance Benefit
• Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
• Student Loan Refinancing Services
• Care.com Membership with Back-up Care, Senior Solutions
• Business Travel Accident Insurance
• Matching Gifts program
• Paid Volunteer Day
• Employee Referral Award Program
• Wellness programs
• Personal Insurance Discount