People Assistant in HR Operations managing employee benefits and supporting People Operations in Bulgaria. Collaborating with internal teams on employee lifecycle management and payroll support.
About the role
- Employee Relations Manager at U.S. Bank supporting Wealth, Product, and Business Risk clients. Leading HR advisory strategies and implementing employee relations best practices.
Responsibilities
- Provide guidance and decisions to HR advisors or investigators on escalated employee performance or disciplinary issues, investigation matters due process and review individual situation to recommend next steps and resolution
- Leverage and utilize data and analytics to identify emerging trends at both a macro and micro level; partner closely with Legal and/or Employee Relations to provide a complete picture of overall employee and manager issues to Sr. Talent Consultants and Business Line Leaders
- Collaborate with key leaders and stakeholders across the organization (Talent Consultants, Other HR functions, ER Consultants, Legal, Ethics, Fraud Investigations, etc.) with a continuous improvement mindset, sharing opportunities to better support the employee experience, including professional development, talent management, inclusive practices, etc.
- Ensure the efficient and effective delivery of advisory services by developing success criteria for operational practices around response and resolution of provided support and service
- Provide guidance and support on elevated complex cases and advise on recommendations and actions, effectively addressing difficult situations with executive savvy
- Take decisive and well-rounded action in high-pressure situations, consulting with key stakeholders where appropriate
- Support consistent policy interpretation and application of HR policies
- Partners with Employee Relations or Legal on potential policy violations; provide recommendation on policy updates to increase understanding and to reduce exceptions
- Review elevated employee complaints, provide necessary coaching and complete necessary manager follow up if required; determine if escalation is appropriate to Employee Relations
- Audit cases and provide coaching and training to advisors via side by side coaching and development opportunities during investigations
- Manage a regular case volume support a few business lines directly
- Identify and lead forward thinking project based work
Requirements
- Bachelor’s degree in business, human resources, or related field or equivalent work experience
- Eight plus years of employee relations, investigations, HR, or business related experience
- More than two years of managerial experience preferred
- JD, advanced degree, or specialized training in labor/employee relations preferred
- Expertise in handling or advising on complex employee relations and/or investigative, compliance, ethics, and regulatory related issues
- Demonstrates understanding in federal/state/local labor and employment laws, employee relations concepts, U.S. Bank policies and practices, and substantial experience in applying those principles to complex workplace issues
- Strong analytical skills and related ability to identify and interpret data and create/recommend solutions
- Exceptional interpersonal, oral and written communication skills
- Ability to communicate with all levels of employees and leadership, including Managing Committee
- Must possess keen business judgment and credibility to support appropriate workplace changes considering investigative results and trend analysis
- Demonstrated ability to exercise discretion and judgment while working collaboratively with a variety of teams
- Ability to lead and influence a team to deliver strong results while developing employees through day to day interactions
- Project management or continuous improvement skills
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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