Employee Relations Manager driving wellness objectives and KPIs at BBVA. Leading wellness proposals and maintaining employee retention mechanisms in Peru.
About the role
- Customer Account Manager at U.S. Bank managing a specific group of customers in Ireland. Delivering revenue growth through account management and customer relationship strategies.
Responsibilities
- Responsible for the management of a specific group of Elavon’s base customers in Ireland
- Deliver revenue growth through up selling and cross selling of existing products and services
- Take responsibility for ensuring new customers are welcomed to Elavon appropriately
- Ensure each customer has an account management plan focusing on product penetration and customer longevity
- Achieve revenue targets and additional product penetration targets
- Minimise customer attrition
- Provide accurate reports on daily, weekly, monthly activity including calls
- Update the CRM systems with outcomes and success of communications
- Maintain awareness of the business market and competitors to identify opportunities
Requirements
- At least 1 years’ experience in a customer account management role in a sales driven environment
- Evidence of consistently hitting and overachieving revenue targets
- Ability to prioritize and manage a large portfolio with a strong focus on retention and growing your book of business
- Excellent time management and organisational skills
- Leaving Certificate or equivalent as standard
- Proven ability to develop and maintain relationships at all levels of a company
- Broad commercial and financial acumen and awareness of issues involved in negotiating
- An influential and highly effective communicator (verbal/non-verbal/written) with strong interpersonal skills
- A team player able to work and support colleagues across a multinational organisation
- A willingness to accept change and the ability to maintain effectiveness in a changing environment
- Strong relationship building and influencing skills.
Benefits
- Competitive salary
- Performance-based incentives
- Inclusive equitable benefits
- Continuous development opportunities
- Employee recognition programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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