Hybrid Business Technology Analyst – Mortgage Servicing Operations

at U.S. Bank

• Job title: Business Technology Analyst – Mortgage Servicing Operations
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $71,400 - $84,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: SQL
• Location requirements: Hybrid, Irving, United States

About the role

• Business Technology Analyst supporting Performing Mortgage Servicing Operations with a focus on risk management. Involves collaboration with stakeholders for reporting and issue resolution.

Responsibilities

• Design, develop, and maintain Power BI dashboards and reports, leveraging SQL and data warehouse tables to translate business metrics into clear, actionable visual insights.
• Support Performing Servicing Issue Management, ensuring timely and accurate resolution of audit defects and Archer CITs.
• Assist in developing resolution plans, including defining required evidence, ownership, and deliverables to support issue closure.
• Track and manage assignments against fixed audit and regulatory timelines, ensuring adherence to non‑negotiable deadlines.
• Produce and maintain weekly and monthly reporting to provide business line transparency and visibility to senior leadership.
• Present complex business, risk, and control concepts through effective visualizations (e.g., tables, bar charts, line charts, line trends, and other data visual formats).
• Partner with business and risk stakeholders to support intake, understanding, and execution of reporting and issue remediation needs.

Requirements

• Bachelor's degree, or equivalent work experience
• Three to five years of direct experience (with project lead experience), or five to eight years of related experience
• Ability to conduct an analysis of business needs, including scheduling meetings, planning agendas, conferring with business line leaders, documenting and making verbal and written presentations.
• Strong Microsoft Power Point, Power BI, SQL Query Analyzer, Dax, and M skills required.
• Power App experience preferred.
• PL-300 Power BI certification useful
• Strong organizational and analytical skills as well as working knowledge of effective control design.
• Solid understanding of project management techniques and testing processes.
• Effective verbal and written communication skills, with strong negotiation skills.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law