Strategy & Business Operations role at Papa Community focused on improving healthcare access and outcomes. Leading strategic initiatives and operational projects for better patient outcomes.
About the role
- Bank Business Process Consultant Senior applying expertise in bank processes, providing solutions for operational efficiency. Evaluating and leading process improvements while collaborating with internal clients.
Responsibilities
- Apply sophisticated knowledge of bank processes and products
- Provide consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third party risk management, and bank operations
- Collect and consolidate demand and find opportunities, within the Bank
- Implement and lead all aspects of the development of business process related solutions for internal clients and members
- Evaluate processes/resources and develop effective solutions/improvements to drive the efficient operation of the Bank
- Intake and triage change requests that affect what frontline employees see/say/do, member experience, or contact-center volume
- Assess change complexity, operational and regulatory risk, required signoffs (Legal/Compliance/Risk), and forecasting impacts
- Plan and orchestrate cross-functional delivery (partner engagement, delivery/saturation reviews, evidencing and sign-off)
Requirements
- Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required ) may be substituted in lieu of degree
- 6 years of experience in business process consulting, process design and/or program/project management
- Advanced knowledge of bank products and processes
- Experience in implementing and sustaining change/improvements
- Experience in applying quality management, process improvement, and using process improvement tools and methodologies
- Experience applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible
- Expert experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements
- Demonstrated experience with process improvement, workflow, benchmarking and/or evaluation of business processes
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
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