Hybrid Director, Business Process Ownership – Omni Enablement

at USAA

• Job title: Director, Business Process Ownership – Omni Enablement
• Job type: Full Time
• Experience level: Lead
• Salary: $127,310 - $243,340 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, San Antonio, United States

About the role

• Director of Business Process Ownership overseeing a team at USAA to improve and sustain business processes. Focusing on risk management and enterprise partnership for continuous process improvement.

Responsibilities

• Oversee a team of business professionals responsible for the end-to-end aspects and overall ownership of assigned processes.
• Guide team members to collaborate with enterprise partners in the facilitation and development of business rules.
• Maintain compliance with policies, procedures and regulations.
• Responsible for leading a team focused on process ownership and improving business results by identifying process gaps and opportunities.
• Ensure the backlog is prioritized in accordance with business deliverables.
• Define, develop and evaluate performance metrics to establish process success.
• Utilize and oversee reporting, data, and analytics to measure process and project performance.
• Diagnose and quickly resolve risk opportunities.
• Build and oversee a team through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
• Stay current with emerging technologies to lead continuous process improvement efforts.

Requirements

• Bachelor's degree OR 4 years of experience with process improvement and design methodologies, e.g. Six Sigma and Lean, business operations, risk management, quality assurance and control, or internal audit
• 8 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization
• 3 years of direct team lead, supervisory or management experience
• Extensive experience in the application of process management methodologies, standards and policies within a regulated environment
• Knowledge of operational risk management practices
• Organizational agility; with demonstrated ability in developing partnerships across a complex business landscape, while utilizing/ implementing Lean and continuous improvement methodologies.
• Experience gathering and assessing set of performance metrics to ensure both efficient and effective processes.

Benefits

• comprehensive medical, dental and vision plans
• 401(k)
• pension
• life insurance
• parental benefits
• adoption assistance
• paid time off program with paid holidays plus 16 paid volunteer hours
• various wellness programs
• career path planning and continuing education