Associate Manager of Vendor Relations overseeing partnerships and compliance with Vendors. Supporting various internal teams and managing training/documentation at URBN.
Responsibilities
Overseeing the improvement of business relationships between internal stakeholders and external partners.
Partnering with URBN Supply Chain, Production, and Buying Teams to support Vendors in understanding and complying with all requirements.
Providing daily support for the US Vendor Relations Team with a focus on managing existing/future projects to improve internal/external procedures specific to Vendor Compliance.
Supporting the Vendor Registration process & troubleshooting.
Overseeing Vendor training post Registration and/or as needed.
Work directly with the Vendor, internal Partners, and Tradestone support team to resolve specific training and process issues.
Supporting Buying Teams with questions specific PO requirements/compliance.
Overseeing Vendor training efforts during the Vendor Registration process by scheduling and executing informational training sessions.
Identifying opportunities to improve Vendor training documentation to support existing and future requirements.
Assisting Vendors with all questions concerning our requirements, policies, and procedures outlined on the Vendor website.
Managing Vendor website updates with new/revised training documentation & requirements.
Managing email communication to external Partners.
Overseeing internal training sessions and documentation on business procedures, both US specific and Global.
Partnering with other URBN internal Stakeholders to execute internal training sessions.
Managing internal portal updates with new/revised training documentation & SOPs.
Partnering with URBN Distribution & Fulfillment Centers to validate compliance requirements and/or communicate compliance changes.
Support creating and distributing quarterly compliance reports to drive awareness and compliance efforts.
Requirements
Strong Organizational skills and attention to detail
Excellent communication, phone, and writing skills
Must be comfortable interacting with diverse groups of suppliers
Ability to execute objectives that support multiple departments
Ability to effectively manage time and adapt to an everchanging environment
Proficient in Microsoft Suite platforms
Experience with self-managed website platforms (i.e. - Contentful, Wordpress, etc.)
Experience with email service providers (i.e. - sales Force Marketing, Cheetah, Constant Contact)
Experience with PLM (preferably Bamboo Rose Platform)
College degree, or at least 2 years of college with a focus in Operations or Supply Chain Management
5 years of related work experience preferred
Prior experience in customer service or business operations required, preferably in a retail or supply chain setting.
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