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About the role
- IT Service Manager responsible for whole service cycle and direct client interaction at UPGREAT AG in Switzerland. Focus on managing and improving IT services and supporting project delivery.
Responsibilities
- Responsible for the entire service lifecycle, from requirements to operations
- Provide personal, direct customer support with genuine service passion
- Ensure transparent and meaningful reporting
- Coordinate, manage and monitor service delivery and service agreements
- Maintain oversight and quickly resolve business-critical incidents (Major Incidents)
- Lead small to medium-sized projects and coordinate the overall project portfolio
- Identify operational improvement opportunities and drive continuous improvements
Requirements
- Higher Federal Diploma (HF) in (business) informatics or an equivalent qualification
- Solid experience in IT Service Management, IT Pre-Sales or IT Project Management
- Deep understanding of infrastructure, outsourcing and cloud services, with experience in Service Delivery Management
- Strong methodological skills in project management, presentations and solution-oriented, systems thinking
- Confident communication in German (native or at least C1) and English (at least B2)
Benefits
- Attractive and stimulating work environment with a high degree of autonomy and flexibility
- Progressive social benefits, including 55% coverage of pension fund contributions and daily sickness allowance premiums
- Attractive fringe benefits such as free parking, birthday gifts & special discounts (e.g., at fitness centers and other partners)
- Support for your training and professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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