Asset Manager responsible for customer liaison, compliance, and performance of energy storage systems. Overseeing operational relationships and technical integrity in Utrecht.
Responsibilities
Act as Primary Customer Liaison: Serve as the first point of contact and ultimate accountability owner for installed-base customers, fostering strong, long-term operational relationships.
Manage Escalations: Act as the first line of defense and primary contact for the customer during operational escalations, ensuring swift and transparent resolution.
Contract & SLA Management: Ensure all service and maintenance agreements are actively in place. Manage contract amendments, renewals, and meticulous evaluation of technical performance against contractual KPIs, Service Level Agreements (SLAs), and revenue models.
Ensure Asset Integrity: Maintain overall responsibility for the technical integrity and health of all asset components, including BESS, Power Conversion Systems (PCS), Battery Management Units (BMUs), HVAC, and filtration systems.
Own the Maintenance Program: Develop, implement, and oversee a comprehensive maintenance program, including Standard Operating Procedures (SOPs), work instructions, and proactive asset replacement planning.
Ensure Regulatory Compliance: Guarantee the safe, reliable, and compliant performance of all assets in strict accordance with relevant laws, industry regulations, safety standards, certification requirements, and local permits.
Requirements
5+ years of experience in technical asset management, operations, or a highly relevant engineering/commercial role—preferably within energy storage (BESS), renewables, or critical infrastructure.
Full professional proficiency in both Dutch and English (spoken and written).
Customer-Centric Mindset: Strong background in customer-facing roles with a proven ability to manage expectations, handle escalations gracefully, and communicate complex technical issues to commercial stakeholders.
Technical Aptitude: Familiarity with the technical components of energy systems and the ability to confidently lead root cause analyses and reliability investigations.
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