Hybrid Commercial Administrative Employee – Customer Service, Branch Support, Deputy Team Lead (prospective)

at BLUME2000 SE

• Job title: Commercial Administrative Employee – Customer Service, Branch Support, Deputy Team Lead (prospective)
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Professional Certificate
• Location requirements: Hybrid, Norderstedt, Germany

About the role

• Provide phone-based customer support for branches and customers and manage branch supplies, store set-ups and travel arrangements. Take on project responsibilities and, after onboarding, the opportunity to act as deputy team lead.

Responsibilities

• You are the friendly voice on the phone for our branches and customers and find the right solution for every inquiry
• You ensure our branches are always well equipped — from coordinating with central warehouses to managing movable furniture
• You organize everything related to new openings: from sourcing necessary accessories to purchasing inventory items
• You handle hotel bookings and travel expense reports for our branch teams while always keeping an overview
• You are responsible for your own projects and contribute ideas to further develop and optimize our branch service processes together with the team
• After successful onboarding, we offer you the opportunity to independently take on tasks on behalf of the team lead — allowing you to assume responsibility and grow both professionally and personally

Requirements

• You have completed commercial vocational training and ideally already have experience in customer service
• You work carefully and conscientiously and do not lose overview even when managing many tasks
• You are an organizational talent, think solution-oriented and tackle challenges with initiative
• You can empathize with others and communicate empathetically — both internally and externally
• You are confident with Outlook and other common tools and use them routinely in your daily work
• If the prospect of team leadership appeals to you, you have an interest in management tasks and experience in project management

Benefits

• Flexible work: one home office day per week and flexible working hours to support your work–life balance
• Culinary perks: complimentary breakfast and subsidized lunch in our “EssBar” at the Norderstedt office
• Modern workplaces: inspiration from our co‑working spaces and innovative, green meeting rooms
• Scope to shape your role: flat hierarchies, an open company culture and exciting projects
• Floral advantages: 20% employee discount plus regular seasonal cut flowers, plants and decorative items for your home
• A Wellpass membership for your health and wellbeing and attractive discounts via the Corporate Benefits platform