Clinical Support Specialist supporting patients in utilizing MedRhythms' innovative neurotherapeutics device and ensuring seamless onboarding. Engaging with caregivers and resolving inquiries effectively while maintaining high standards.
About the role
- Key Account Support Specialist fulfilling sales responsibilities and customer support for Univar Solutions. Collaborating with internal teams to ensure smooth pricing and order processes.
Responsibilities
- Lead collaboration with cross-functional team members to process customer pricing/material inquiries
- Create, modify, and supply all requested KAM, Sales, and Customer reports
- Process and disperse all regulatory documentation, survey, and sample requests
- Complete all required Key Account customer projects
- Investigate and help resolve customer invoice discrepancies
- Partner with sales to foster strong customer relationships
- Oversee the pricing process to ensure customer terms/conditions are met
- Prepare and review final pricing prior to Customer Price Sheet generation
Requirements
- Bachelor’s degree or Associate´s Degree, or equivalent work experience
- 3+ years of direct work experience in Customer Service or Sales Support
- Experience in Chemical Distribution is a plus
- Sound organizational, prioritization, and time management skills
- Strong oral and written communication skills
- Effective analytical, critical thinking and problem-solving skills
- Ability to work and make decisions independently with minimal supervision
- Advanced Excel Skills and Microsoft Office (Outlook, Word, Teams, etc.)
- Ability to navigate Univar Solutions systems (Salesforce, SAP, Access, Tableau, Sharepoint, etc.) preferred
Benefits
- Total Rewards package includes market aligned pay and incentives
- Diverse benefits offering to support employees’ physical, emotional, and financial wellbeing
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Support Specialist providing phone and email support for Greenlight's banking app. Ensuring customer satisfaction while troubleshooting issues and managing inquiries.
Customer Service Representative for an international electronics company in Germany. Responsibilities include managing customer service tasks and ensuring customer satisfaction in a hybrid work environment.
Customer Service Representative responsible for handling inquiries and resolving issues at LoadUp. Engage via phone, text, chat, and email in a fast - paced environment.
Senior Campaign Account Support Specialist leading DM, DTP, DTR programs, coaching account managers. Managing operational workstreams for biopharma clients at Amplity.
Senior Campaign Account Support Specialist leading print intake and fulfillment for consumer and HCP programs. Manage operations, direct mail, brand initiatives, and vendor relations in a supportive culture.
Customer Service Representative at Bonfe creating exceptional customer experiences using a top - notch system. Handling inbound and outbound calls to deliver meaningful interactions in a family - driven company.
Talent Manager responsible for developing business with clients in administrative and customer support sectors. Recruiting skilled professionals and managing client relations for successful engagements.
VP - Customer Experience & Research leading Payments customer experience strategy at U.S. Bank. Collaborating to translate insights into meaningful improvements across product and customer experience.
Customer Care Team Leader responsible for complaint resolution for SMB customers in Slovakia. Leading a team, improving customer experience, and maintaining ISO standards.