Head of Account Management leading teams for cloud - based POS & E - Commerce solutions. Responsible for customer retention, growth, and strategic account management in the Berlin office.
About the role
- Account Manager managing complex clients and campaigns at DEPT®. Blending strategy, storytelling, and performance marketing to help brands scale fast.
Responsibilities
- Manage, draft and review client briefs
- Ensure client deadlines are met across multiple campaigns and liaising with the Account Director on the teams capacity
- Liaise with clients, clarifying questions, managing expectations and proactively communicating status, updates or agency recommendations
- Clearly and effectively distill and transfer client feedback to designers, copywriters
- Prioritising workloads for the team, and escalating when needed
- Maintain a full understanding of the clients’ business, strategies, objectives, brand, audiences, and challenges, advising on the communications solution that best meets their needs
- Build excellent working relationships with key clients
- Ensure success criteria are met and projects are delivered to time and to budget
- Work with the team to determine and test creatives across client owned channels
Requirements
- Experience delivering a broad range of digital multi-channel marketing communications
- Client development with a strong focus on building trust-based partnerships for long-term success and collaboration
- Digital strategy development, including performance-driven and branding campaigns
- Extremely organised, with the ability to manage multiple projects simultaneously
- You are ambitious with the ability to think strategically, contribute something new to the agency
- Ability to work within short timeframes and meet deadlines with ease and efficiency, successfully managing schedules and priorities
- Highly motivated to learn, grow and improve
- Personable, approachable demeanor and motivating team player
- Moderate understanding of production and interactive processes
- Excellent oral and written communication skills
- Professional working proficiency in German with excellent English skills, capable of working with clients in German.
Benefits
- Flexible, hybrid working policy.
- 25 days holiday with the opportunity to take unpaid leave;
- Flexible health budget and Wellness & personal day.
- Learning & development budget.
- Referral bonus program.
- Occasional breakfast & lunch at the office, Smoothie Tuesday.
- Spacious and barrier-free location in Zurich; in Bern you can expect a small but nice and fully equipped office.
- Social events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
- A reputation for doing good. DEPT® has been a Certified B Corp since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
- Awesome clients.
- The opportunity for possibility.
- Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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