Customer Success Specialist coordinating customer journeys and resolving issues for European clients. Engaging with technical teams to support CSMs in customer success initiatives.
About the role
- Director of AI Customer Success at Uniphore, advising enterprise clients on AI strategy and delivery. Leading customer engagements to maximize value realization from AI solutions and driving success outcomes.
Responsibilities
- Serve as a strategic advisor to enterprise clients
- Lead customer strategy focusing on Customer Success Journey
- Drive customer success outcomes through key metrics
- Work with Product teams to improve SaaS telemetry
- Own executive-level relationships with enterprise clients
- Develop tailored success plans aligned with customer objectives
- Partner with Sales, Product, Engineering, and Delivery teams for seamless implementation
- Champion the Uniphore Business AI Cloud Platform
Requirements
- 10+ years of experience in consulting, customer success, or professional services
- 5+ years of experience working directly with AI products, platforms, or services
- 5+ years’ experience engaging end users through C-Suite Executives
- Proven record of accomplishment of managing complex client relationships and leading multi-stakeholder engagements
- Strong strategic thinking, executive communication, and client-facing presence
- Experience working with cloud platforms (AWS, Azure, GCP)
- Bachelor's or master's degree in business, Computer Science, Engineering, Data Science, or related field; MBA or advanced degree preferred
- Ability to travel at least 25% of the time
Benefits
- Annual incentive opportunity based on target achievement
- Pre-IPO stock options
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with a match
- Generous paid time off
- Paid holidays
- Paid day off for your birthday
- Other paid leave policies to support employees
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