Support Engineer managing Windows infrastructures for leading IT service provider. Responsibilities include administration, patch management, and implementing workplace solutions.
About the role
- Junior Support Analyst providing assistance in card product systems at Unicred. Engaging in support activities and collaborating with cooperative employees for effective solutions.
Responsibilities
- Provide support for the Employee Support area related to the card products system
- Handle tickets for requests and incidents, applying workarounds for known errors
- Clarify doubts and provide guidance to clients
- Route tickets and respond within SLA timelines
- Create and update the Knowledge Base
- Escalate critical issues to Level 2 (N2)
- Write scripts for minor database adjustments
- Maintain contact with cooperative employees
- Participate in or propose automation initiatives for Support to improve productivity and enable predictive operations
Requirements
- University degree completed or in progress
- Proficiency with Office Suite
- Experience in technical support
- Knowledge of SQL, Grafana, and log analysis
- Experience with ticketing systems and SLA management
Benefits
- Meal and grocery allowance: assistance for purchasing meals and groceries
- Home-office/hybrid allowance: monthly stipend for employees who work from home or in a hybrid model
- Childcare reimbursement (daycare/babysitter): monthly reimbursement for daycare, preschool or babysitter expenses
- Mobility allowance: subsidy for transportation expenses
- Participation in Results (PPR): performance-based compensation reflecting employees’ participation in Unicred’s results
- Group life insurance: financial protection and assistance for greater security and peace of mind
- Private pension plan: support for planning a more secure future, with company co-contribution
- Health insurance: access to medical and hospital care for you and your dependents
- Dental coverage: dental care for you and your dependents
- English Pass: digital English learning platform for personal and professional development
- Wellhub (Gympass): access to gyms and studios nationwide
- Zenklub: platform with psychologists and self-development content for you and your dependents
- Holiday gift basket: provided so you can organize a special moment
- Birthday day off: one day off during your birthday month to celebrate
- Day off for your children’s birthdays: one day off during your children’s birthday month to celebrate with family
- Maternity leave: 180 days (six months)
- Paternity leave: 20 days
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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