Technical Support Engineer managing complex customer support cases related to Informatica P360. Collaborating with teams to resolve issues and maintain customer satisfaction.
About the role
- Network Support Analyst handling computer-related processes and providing support to end users. Responsible for monitoring network systems and maintaining operational efficiency with local travel.
Responsibilities
- Responsible for performing computer-related processes.
- Accurately performs and verifies data entry functions and produces required reports and records.
- Intakes user requests, diagnoses the problem and assists users with network access and resolving connection problems.
- Monitors network utilization and security systems.
- Provides technical support to end users and effectively answers questions.
- Notifies manager of significant problems and recurring errors on workstation hardware and software.
- Frequent and local travel to multiple office locations required.
Requirements
- Understanding of Credit Union operations and output requirements.
- Knowledge of network operations and related computer hardware and software.
- 3 years’ experience with PC hardware and software configuration and network support functions.
- Associates degree in Computer Science or related field.
Benefits
- Equal Employment Opportunity (EEO)
- Participation in U.S. Department of Homeland Security’s E-Verify program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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