Provide first - level technical support for desktops and peripherals at Computacenter. Maintain customer satisfaction and coordinate technical work activities in a dynamic environment.
About the role
- Support Engineer managing Windows infrastructures for leading IT service provider. Responsibilities include administration, patch management, and implementing workplace solutions.
Responsibilities
- Responsible for client management in ongoing operations
- Administration and maintenance of the Windows 11 environment
- Patch management and ensuring smooth update operations
- Application management including deployment, updates and troubleshooting
- Participation in processes, approvals and test scenarios
- Introduction and optimization of workplace/modern workplace solutions
- Involvement in the implementation of new tools and standards
- Collaboration with internal departments (no external customer contact)
Requirements
- Solid experience in client management
- Very good knowledge of Windows 11
- Confident handling of Microsoft 365 (O365)
- Good knowledge of patch and application management
- Structured working style and understanding of IT processes
- Team player with a hands-on mentality
- Fluent German, at least C1
Benefits
- Attractive salary: approx. €72,000 per year
- Flexible work: only 1 day per week on-site in Freiburg
- Modern work environment and exciting IT projects
- Scope to shape the development of new processes and tools
- A collegial team and short decision-making paths
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