Peer Recovery Support Specialist aiding patients in mental health and substance use recovery at Gateway Foundation. Responsible for assessment, planning, and support services under supervision.
About the role
- Customer Service Specialist managing customer experiences for the German market at Wander AG. Engaging with various stakeholders in an international FMCG environment.
Responsibilities
- End-to-end order management: Recording, verifying and tracking customer orders in SAP, including processing EDI orders and ensuring complete and accurate mandatory and due dates
- Comprehensive customer support: Professional handling of customer inquiries and active communication with customers, internal dispatchers and external partners
- Interface coordination: Close coordination with logistics providers, field sales agency, the Key Account Team Germany and IT on order-related processes
- Master data, pricing & terms: Creation, maintenance and updating of customer master data as well as monitoring of prices, discounts and contractual conditions
- Service & process quality: Ensuring smooth, customer-focused operations across the entire service chain with a focus on prioritization, on-time delivery and quality
Requirements
- Commercial background: Completed commercial training with solid business administration understanding
- Industry & market experience: Ideally experience in the food industry and knowledge of the German market and its requirements
- Sales & service experience: Practical experience in inside sales, customer service or a comparable customer-facing role
- Process & coordination skills: Strong process understanding, organizational talent and the ability to manage multiple topics in parallel and set priorities clearly
- Personality & attitude: Strong customer and service orientation, team player, excellent communication skills as well as high commitment, initiative and sense of responsibility
Benefits
- At least 5 weeks of vacation
- One day off on your birthday — because your day matters
- Additional days off on the Friday after Ascension Day, 24.12. & 31.12.
- Active corporate culture with flat hierarchies, a casual "Du" culture and plenty of scope for shaping your role
- Attractive employee discount of 35% at the company-owned factory shop
- Discounted Reka checks for even more leisure value
- Modernly equipped work environment and flexible working hours
- International network & development opportunities within the ABF Group
- A team that sticks together!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Support Representative first point of contact for reybex customers in Germany. Managing onboarding, support requests, and customer relations in a hybrid setup.
Customer Service Analyst for managing client orders from entry to delivery. Working collaboratively with internal departments at Dexco, a leader in construction materials.
Customer service analyst managing client inquiries via email and WhatsApp for logistics solutions. Responsibilities include performance tracking, data analysis, and internal teamwork.
Provide B2C Customer Service & Back - Office support for sustainable textile company. Engage in order processing, customer communication, and shop maintenance in Vienna.
Customer Support Manager responsible for analyzing technical inquiries and providing structured solutions at JUPUS Legal Tech. Collaborating with teams to enhance client support processes.
Mid - Market Customer Experience Manager managing customer portfolios for CurbWaste, enhancing value and partnerships throughout the customer lifecycle.
Customer Care Agent for a major home appliances company providing support via phone. Handling customer inquiries and after - sales requests while collaborating with various departments.
Customer Support Representative fluent in Slovenian to deliver support via various communication channels. Assisting customers with queries and enhancing their satisfaction while working from home in Slovenia.
Premium Customer Care Agent at Novibet assisting VIP clients via chat and email. Handling inquiries, complaints, and providing high - quality customer support in the online gaming sector.