Leadership role in HR for multinational company based in Brazil, focusing on strategic HR and talent development. Collaborating closely with recruitment, training, and internal communication teams.
About the role
- Lead technical support team at Trustly, a global leader in Open Banking Payments. Manage escalations, optimize operations, and foster excellence in customer service.
Responsibilities
- Lead and support a team of Senior and Technical Support Agents
- Be hands-on with complex technical cases and ticket escalations
- Investigate recurring or systemic issues and drive them to resolution
- Act as a key stakeholder during technical incidents, joining incident calls and supporting coordination and communication
- Collaborate closely with Product Managers to provide customer and support insights into bugs, improvements, and prioritization
- Build strong relationships with Engineering teams to ensure issues are routed and handled efficiently
- Contribute to documentation, processes, and ways of working that improve long-term product stability
- Take ownership of reducing repeat issues and improving overall product health
Requirements
- You have experience working in technical support, ideally in a B2B or fintech environment
- You’re comfortable collaborating closely with 1st line Support and technical teams to troubleshoot and resolve intricate technical issues related to API integrations & logs, SFTP processes, and SQL databases. This includes actively researching technical solutions and proposing effective resolutions.
- You’re a strong problem-solver who takes ownership from investigation through resolution
- You communicate clearly and can translate technical issues into actionable input for Product and Engineering teams
- You’re comfortable working in a fast-paced, changing environment with multiple stakeholders
Benefits
- 20 to 30 days of holiday to support a healthy work-life balance
- Monthly team outing allowance to enjoy social events with your colleagues
- Parental leave top-up additional support for new parents
- Daily breakfast and on-site perks to make your workday smoother
- Well being support our health allowance covers gym memberships, massages, and much more to help you feel your best
- PLUS additional benefits designed to enhance your work-life experience!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Waterfront Test Manager supporting NSWC - PD programs and coordinating shipyard test procedures. Engaging in quality assurance and testing with a focus on safety for surface ships.
Sr. Manager, Clinical Development Scientist accountable for scientific integrity and patient well - being in clinical trials. Collaborates with clinical and medical teams to ensure trial efficiency and compliance.
Transactions Manager at JLL managing lease transactions and fostering client relationships in commercial real estate. Handling high - volume environments and maintaining critical performance metrics for clients.
Clinical Services Manager enhancing diabetes care through training and partnerships with healthcare providers. Focused on patient - centric solutions and clinical education across multiple settings.
Regional Manager for Retail Field Sales at Stanley Black & Decker. Leading territory sales efforts and team development while driving sales and implementing marketing initiatives.
Production Manager at Paramount managing high - tempo marketing production engine. Delivering best - in - class post - production services while ensuring smooth asset flow through post - production.
Store Manager responsible for managing service and operational goals at Grainger branch. Leading talent excellence and ensuring customer satisfaction at the location.
Marketplace Manager overseeing strategy and performance of Camicado's marketplace. Responsible for market growth and partner relations, ensuring superior customer experience.
Commercial Manager prospecting new clients in transportation and logistics, leveraging consultative sales in Brazil. Responsible for growing insurance solutions for logistics operations.