Critical Situation Manager resolving critical customer situations at nShift, ensuring efficient resolution and communication for improved customer experience.
About the role
- General Manager overseeing retail store operations and staff management at Trulieve. Ensuring compliance and excellent customer experience in a fast-growing industry.
Responsibilities
- The General Manager will be responsible for leadership and supervision of store personnel, inventory tracking and management, achieving key performance metrics and ensuring the efficient daily operations of the store.
- This role is responsible for ensuring regulatory compliance while delivering exceptional customer experience.
- Plan and implement strategies to drive service standards and positive sales results
- Maintain brand standards in visual merchandising
- Ensure consistent regulatory compliance with all state specific regulations
- Review, communicate and ensure compliance with all company SOPs and assure that any changes are communicated to employees
- Evaluate employee performance and identify hiring and training needs
- Provide coaching, training, and development to the team that is focused on company service standards and accountability to meet specific objectives
- Monitor and maintain store inventory
- Responsible for handling and resolving patient issues and escalations
- Maintain professional working relationships with business partners
- Schedule effectively within labor budget to meet the needs of the business
- Maintain strict confidentiality and compliance
- Perform other tasks that have been assigned by management
Requirements
- Bachelor’s degree preferred
- four years related experience and/or training or equivalent combination of education and experience
- Prior management experience, preferably in retail and/or customer service area is a plus
- Must have prior cash handling experience
- Must possess the ability to train, develop and evaluate a team of 40+ employees
- Strong interpersonal skills and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
- Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, scanner, printer, etc.), comprehend safety procedures, and utilize telecommunication devices
- Proven ability to analyze data and draw appropriate conclusions to inform policies and procedures
- Ability to interact with customers and team members respectfully and politely
- Must possess a valid driver’s license and pass a MVR background check (delivery locations only)
- Must be able to pass a level 1 and level 2 background check
- Must be at least 21 years of age
- Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies
- Must be able to relate to and work with patrons of different ages, abilities, and patrons that at times are experiencing emotional distress, or displaying a hostile attitude
Benefits
- A comprehensive benefits package including paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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