Call Center Agent handling client inquiries for our partner insurance companies. Engage in inbound calls without sales or legal advice while documenting data carefully in CRM systems.
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Hybrid Supervisor, Human Resources Shared Services – Tier 1 Contact Center Operations & Case Management
Posted 4 weeks ago
About the role
- Supervisor managing HR Shared Services Tier 1 operations and case management at Trinity Health. Leading daily functions and collaborating with department managers to achieve targets.
Responsibilities
- Supervises daily functions of assigned area(s)
- Provides clear direction & manages / advances people, processes, structures & / or programs that support direct / indirect care
- Works in collaboration with department managers to manage staff & department effectively
- Responds promptly & directly to meet or exceed customers’ needs
- Coordinates staff scheduling & assignment
- Reviews & approves administrative functions (time, payroll, expense)
Requirements
- Must possess a comprehensive knowledge of Human Resources, as normally obtained through a bachelor's degree in a field requiring analysis, at least 4+ years of progressively more responsible related work experience, & / or an equivalent combination of education & experience
- Must possess considerable & in-depth knowledge of benefits, well-being, payroll, and other HR laws and regulations
- Prior experience with customer service, phone support, coaching or mentoring teams, HR or contact center case management, project leadership, or a related field
- Minimum of two + years of experience leading high-performing teams
- Experience leading in a remote and onsite environment.
Benefits
- Continuous self-development and supporting the growth of others
- Health insurance
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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