Head of Customer Success leading a team in B2B customer success within cultural heritage SaaS. Focused on strategic customer outcomes and operational excellence, driving retention and satisfaction.
About the role
- Senior Customer Success Manager overseeing major accounts at Trimble. Enhancing customer satisfaction and collaboration across teams to ensure success and growth.
Responsibilities
- Manage relationships with major accounts
- Ensure customer satisfaction and success
- Collaborate with cross-functional teams to deliver solutions
- Identify opportunities for account growth and retention
Requirements
- Relevant experience in customer success management
- Strong communication and relationship-building skills
- Knowledge of industry standards and practices
- Ability to work with customers and internal teams effectively
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- Time off plans
- Retirement plans
- Tax savings plans for health, dependent care and commuter expenses
- Paid Parental Leave
- Employee Stock Purchase Plan
Job title
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Experience level
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Degree requirement
Location requirements
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