Customer Success Manager managing customer portfolios at preezie. Improving customer experience and retention with a hybrid work model in Australia.
About the role
- Customer Success Manager for Trimble's AECO sector, guiding French-speaking customers through onboarding and success. Responsible for coordinating customer experience and fostering business growth.
Responsibilities
- Coordinate the post-sale experience for Trimble Construction customers
- Own the initial stages of a customer’s post-sale journey
- Execute strategies for new customer onboarding
- Collaborate with cross-functional teams to deliver outstanding onboarding experiences
- Build and document deep understanding of customers and their business needs
- Foster the success of your assigned book of business through business value conversations
- Own and maintain account success plans in collaboration with the customer
- Execute proactive customer reviews to assess overall customer health
- Identify risk as well as growth/expansion opportunities for the Account Sales Rep
Requirements
- 3+ years of Customer Success or account management experience in a SaaS company
- Emotional intelligence — employ active listening to understand root causes of issues
- Executive presence — build positive, trusted relationships with decision makers
- Exceptional communication and presentation skills (both written and verbal)
- French: native or fluent; professional-level English
- Proven ability to work cross-functionally and represent the Voice of the Customer
- Working knowledge of Trimble’s AECO solutions and/or willingness to learn
Benefits
- Flexible working arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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