Customer Experience Technician delivering exceptional service to customers while supporting restaurant technology solutions. Responsible for troubleshooting, installation, and ongoing training in the Boston, MA area.
About the role
- Application Support Specialist resolving complex software issues for Trimble's AutoBid platform. Supporting MEP professionals in transitioning to digital estimating workflows in a collaborative environment.
Responsibilities
- Serve as the primary support liaison, resolving complex software issues for Trimble’s premier MEP estimating package.
- Guide customers through sophisticated system setup, configuration, and implementation.
- Master multi-channel communication to provide high-level technical solutions.
- Translate intricate technical concepts into actionable steps for users.
- Drive product excellence by identifying root causes and collaborating on solutions.
Requirements
- Strong troubleshooting foundation in Windows, networking, and general computer systems.
- Analytical thinker capable of identifying and resolving root cause software issues.
- Proven ability to work autonomously and thrive in high-pressure environments.
- Customer-oriented communicator with a talent for explaining technical logic.
- 1+ years of professional experience in a technical customer support or call center environment.
- Familiarity with AutoBid software or basic SQL knowledge.
- Experience leveraging AI tools to enhance productivity.
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- Time off plans
- Retirement plans
- Paid Parental Leave
- Employee Stock Purchase Plan
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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