Customer Support Representative serving customers with inquiries and orders in USA Sales channel. Collaborating with internal teams and providing exceptional service to ensure customer satisfaction.
About the role
- Customer Sales Support Representative at Sandvik Mining responsible for customer orders and inquiries. Ensuring customer satisfaction while collaborating with various departments.
Responsibilities
- Monitor and process incoming customer orders
- Support customer inquiries via phone or e-mail includes quotes, orders, unit downs, return requests, shipping a/o pricing concerns and technical issues
- Process weekly back-order reports: review, expedite as required and send to customer
- Knowledge of your customer needs and communicate to other departments
- Maintaining working knowledge of products and their functions for your customers
- Ensuring all activities are carried out in accordance with Sandvik’s core values and current policies and procedures
- Arranging for the shipment/transport of equipment/materials
- Receipt of incoming goods and associated logistic support where required
- Other duties as assigned
Requirements
- Post-secondary education, preferably in a Business-related field
- Minimum of two (2) years relevant experience
- Bilingual in both English and French considered an asset
- Proven customer service and sales experience is preferred
- Knowledge of the mining industry would be an asset
- Strong oral/written communication and interpersonal skills
- Knowledge of processes, tools and techniques for selling goods and services
- Excellent computer skills (Microsoft Office, Outlook, Sales Force etc.)
- Familiar with parts manuals
- Ability to multitask in a fast-paced environment
- Ability to work flexible working hours
Benefits
- Opportunity to make an impact on our business performance.
- Opportunity to be part of an ambitious team.
- Ongoing development and training.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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