Marketplace Customer Service Specialist providing support for online marketplaces like Amazon, eBay, and Walmart. Navigating platform policies and ensuring customer satisfaction through exceptional service and problem resolution.
About the role
- Analista de Customer Service Operations at Tricon in Sao Paulo, supporting customer communication and internal processes in a global petrochemical company.
Responsibilities
- Communicate with customers and external partners via email and other official channels
- Register and maintain customers, suppliers, licenses and other records in the SAP system
- Request, organize and control KYC (Know Your Customer) documentation
- Collect and monitor documents for credit limit analysis and renewal
- Enter and track sales orders in SAP, from entry through delivery
- Provide internal support to involved departments prior to invoice issuance
- Monitor customer balances, open orders and operational pending items
- Request corrections, cancellations or additional documents when necessary
- Monitor deliveries based on logistics updates linked to invoices
- Generate and send operational reports (stock, open orders, billing, V19 and inventories)
- Prepare and send operational bulletins, inventory notices and notifications to customers and partners
- Ensure customers have all licenses, authorizations and letters required to purchase controlled products
- Act as an interface between commercial, finance, logistics and fiscal departments
- Support the release of orders for invoicing and the shipment of samples
- Perform post-sale follow-up to ensure customer expectations are met
- Validate requests with the Tax Department, ensuring compliance with current tax legislation
- Act as a facilitator of operational processes, promoting internal and external alignment
Requirements
- Degree: Business Administration, Foreign Trade or related fields
- Intermediate knowledge of Microsoft Office
- Experience with SAP ERP is desirable
- Organized, detail-oriented and able to manage multiple demands
- Good communication, interpersonal skills and customer orientation
Benefits
- Great Place to Work®
- Multicultural work environment
- Continuous training and learning
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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