Clinical Territory Manager responsible for driving sales and market adoption of medical devices at MedRhythms. Leverage clinical expertise to educate and support healthcare professionals.
About the role
- Customer Success Account Manager responsible for managing client relationships and driving product adoption in a SaaS context. Focusing on client satisfaction and retention metrics while collaborating cross-functionally.
Responsibilities
- Develop a deep understanding of our product and its features, and work closely with customers to help them get the most out of our solution
- Build and maintain strong relationships with our customers, acting as their primary point of contact for any questions, concerns, or issues that may arise
- Act as the key point of technical and support escalation
- Proactively identify opportunities to upsell and cross-sell our services, and work with the Sales team to close new business
- Monitor customer health and engagement metrics, and develop and execute strategies to improve retention and reduce churn
- Drive adoption and usage of our product by providing guidance, training, and best practices to our customers
- Build relationships with cross-functional teams (Operations, Engineering, Sales, Product, Marketing) to deliver the best experience for our clients and raise the company's NPS
- Represent the voice of the customer to internal teams, and provide feedback and insights to help drive product and service improvements
Requirements
- Bachelor's degree in business, marketing, or related field
- 3+ years of experience in a customer success or professional, client-focused account servicing role, preferably within a SaaS business
- Outstanding execution and product demonstration abilities
- Strong communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders
- Excellent problem-solving skills, with the ability to identify and resolve complex issues
- Demonstrated ability to manage multiple projects and customers simultaneously
- Familiarity with customer success metrics, and the ability to analyze and interpret data to drive action
- Experience with CRM and customer engagement software (e.g. HubSpot, Intercom)
- Previous experience working with timesheet, payroll, or accounting software a bonus
- Ability to work independently and remotely, with a strong work ethic and time management skills
- Familiarity with our industry is a plus
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Founding partnerships leader driving healthcare partnerships for patient advocacy startup. Engaging community hospitals, provider groups, and senior living communities to build referral pipelines.
Head of Account Management leading teams for cloud - based POS & E - Commerce solutions. Responsible for customer retention, growth, and strategic account management in the Berlin office.
Junior Sales/Partner Manager role in a fast - growing Social Media startup connecting Boomers with Zoomers. Develop sales skills, generate leads, and manage client relationships in a vibrant team environment.
Senior Key Account Manager at CREA managing e - commerce journey and driving brand growth. Collaborating across teams to enhance customer experience and brand portfolio in Southeast Asia.
Director at Manulife managing strategic partnerships, vendor contracting, and performance oversight. Leading vendor negotiations and relationship management ensuring alignment with business objectives.
Private Client Relationship Manager at RSC Insurance Brokerage, developing relationships with high - net - worth clients and servicing their insurance needs. Collaborating with underwriters and claims specialists to ensure seamless service.
Account Manager, Biologics driving sales for Smith+Nephew in hospitals and care centers. Focusing on relationships and product education to achieve territory sales goals.
Territory Manager driving growth and relationships for Shawgrass, a leading synthetic turf provider, across the Southeast region. Focused on outreach, partnerships, and product presentations.
Territory Sales Manager maintaining Shaw’s profitability and market share in Bowling Green, KY. Develop customer relationships and drive sales of flooring products through daily sales calls and strategic initiatives.