Call Center Specialist building lasting member relationships and educating on financial services at Corning Credit Union. Responsible for troubleshooting, resolving inquiries, and processing transactions.
About the role
- Sales Supervisor at Toyota Insurance leading a contact center team to achieve sales and retention targets. Overseeing performance, coaching agents, and ensuring compliance with policies.
Responsibilities
- Lead an assigned Sales Team to achieve/exceed new business sales and existing business retention targets
- Mentor, coach, and motivate direct reports to high-performance in department KPIs
- Manage and oversee daily duties of assigned team of insurance sales agents (8-15 employees)
- Drive team achievement of sales, service, retention, and business quality targets
- Provide guidance/feedback, ensure compliance with organization policies
- Monitor key metrics and identify process improvements
- Prepare and manage staffing schedules, breaks, and coverage
- Identify agent training needs and facilitate relevant training content
Requirements
- P&C Insurance experience required – 5 years minimum in sales agent role
- 2 years minimum in a call center environment
- TIMS Insurance sales experience: 1 year minimum; 2 years preferred
- Bilingual (Spanish/English) or multilingual (Plus)
- Prior leadership role experience preferred; mentorship or lead capacity roles included
- Must hold an active insurance license in home state and some non-residential licenses across the nation
Benefits
- Medical, Dental & Vision Insurance
- Paid Time Off, Paid Holidays and Sick Days
- 401(k) Match
- FSA and HSA
- Pet Insurance
- Life Insurance
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