Customer Service Agent providing exceptional support via chat and calls in English and Spanish. Requires experience in customer service and excellent communication skills.
About the role
- Customer Service Manager for an E-Commerce company providing tent solutions. Handling inquiries from French-speaking customers through email and phone with a focus on customer satisfaction.
Responsibilities
- Provide individual support to our French-speaking customers
- Handle customer inquiries via email and phone
- Maintain strong customer relationships
- Process complaints and claims
- Ensure quality and provide post-purchase support
- Document and update data in IT systems
- Share information within the team about market trends and customer requests
Requirements
- Experience in customer contact and after-sales
- Fluent French and good German language skills
- Empathetic, reliable and friendly demeanor
- Strong communication skills and the ability to assert yourself
- Ability to create a trusting conversational atmosphere
- Work in a structured and dependable manner
- Ideally, initial experience with SAP
Benefits
- Financial contribution toward childcare (KITA)
- Subsidies for the DeutschlandTicket, company pension plan and sports program
- Subsidized meal options and bicycle leasing
- Online academy and individual training opportunities
- Hybrid mobile office
- EV charging stations for cars and bicycles
- Option to take a sabbatical
- Modern offices with height-adjustable desks
- High-quality, customizable technical equipment
- Free beverages and fruit (organic)
- Team events and after-work gatherings
- Tent rental available for employees
- Room for initiative and your own ideas
- ... and much more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Service Officer managing customer inquiries and enhancing experiences for a global shipping company. Collaborating across channels while adhering to quality standards located in Launceston, AU.
Customer Service Representative at KARL STORZ managing inquiries and processing orders accurately in Auckland, NZ. Contributing to supply chain and customer service functions while providing administrative support.
Customer Service Associate providing efficient customer service by handling requests for new services in Rochester, Minnesota. Communicating technical information and supporting field personnel.
Customer Support Representative providing timely support for clients in aviation and marine markets. Engaging with customers, resolving inquiries, and ensuring exceptional service.
Healthcare Customer Service Representative at Gainwell addressing client inquiries related to insurance and healthcare. Collaborating with various stakeholders to ensure effective resolution of issues.
Customer Service Apprentice providing customer support in retail optics. Answering calls, managing appointments, and assisting clinicians in a friendly team environment.
Join Specsavers for a customer service role answering UK customer enquiries via inbound calls. Use problem - solving skills to provide memorable experiences and ensure excellent service.
Customer Service Lead managing incoming orders and leading a team to meet customer needs at Arthrex. Overseeing service operations and facilitating cooperation between departments in healthcare.
Customer Service Coordinator handling customer orders and inquiries in a global medical device company. Ensuring accurate order processing and communication with various departments to address customer needs.