Key Account Manager responsible for driving commercial growth and service excellence across a portfolio of freight forwarding customers. Building client relationships and ensuring high operational standards.
Responsibilities
own and grow key client relationships as the single point of accountability
lead structured client governance and engagement
drive strategic account growth and commercial outcomes
ensure end-to-end operational performance and service quality
own data integrity, reporting, and financial oversight
collaborate cross-functionally under a ‘One Company’ approach
Requirements
relevant bachelor’s degree
5+ years’ experience in freight forwarding, logistics, or account management roles
proven account leadership and growth capability
deep logistics and supply chain expertise
advanced analytical and digital capability
strong data interpretation skills
proficiency in Excel, PowerPoint, CRM platforms (e.g. Salesforce)
familiarity with EDI/API-driven performance and KPI management
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