Analista de Suporte Pleno at Aprova Total, an EdTech focused on democratizing access to quality education. Responsible for technical support and operational governance in a dynamic team.
About the role
- Software Engineer designing and implementing software solutions for T-Mobile's Contact Center. Collaborating with cross-functional teams to ensure operational stability and support customer requirements.
Responsibilities
- Develop software solutions that support engineering projects and meet customer requirements
- Collaborate with technical teams to deliver effective technical solutions and continuously learn new technologies
- Create clear documentation for software code, system designs, and business requirements
- Contribute to technology strategy by understanding current technologies and supporting business goals
- Present innovative ideas to improve systems, processes, or services based on industry research
- Configure, support, and enhance Microsoft Dynamics 365 CCaaS solutions
- Execute functional, integration, regression, and UAT testing for contact center features
- Validate call flows, routing logic, agent experiences, and system integrations
- Troubleshoot platform, configuration, and integration issues; assist with root-cause analysis
- Support assigned delivery workstreams and deployments across non-prod and prod environments
- Document configurations, test results, and operational procedures
Requirements
- Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent
- Acceptable areas of study include Computer Science or Engineering
- 2-4 years of Technical engineering experience
- Clear communication skills
- Customer service orientation
- Strong analytical skills
- Proficient in technical writing
- At least 18 years of age
- Legally authorized to work in the United States
Benefits
- Medical, dental, and vision insurance
- Flexible spending account
- 401(k)
- Employee stock grants
- Employee stock purchase plan
- Paid time off and up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Junior Technical Support Engineer at AMO APPS providing support for internal teams and incident response. Collaborating with DevOps to ensure smooth operations in a health - focused IT company.
Support Engineer Level 2 working in telecommunications environments focused on VAS and IoT. Involves troubleshooting technical incidents in critical service settings.
Calibration Support Engineer ensuring accuracy and reliability of equipment critical to engineering and maintenance at Babcock's Devonport Royal Dockyard. Manage logistics and maintain strong internal and customer relationships.
Cloud Support Engineer at ID - ware responsible for cloud and internal IT operational support. Collaborating closely with the Platform team in troubleshooting and system maintenance tasks.
Engineer II validating orders for accuracy and assisting sales and engineering teams at Emerson. Evaluating engineering specs, comparing applications with industry standards in Mandaluyong City.
Support Engineer managing Windows infrastructures for leading IT service provider. Responsibilities include administration, patch management, and implementing workplace solutions.
Decision Support Analyst responsible for analytical support, reporting, and collaboration in FMCG sector in Riyadh. Analyzing data, preparing reports, and ensuring compliance to drive business performance.
Technical Support Intern working on a Python - based ROI tool to enhance health investments. Assist in usability and documentation for global health policy support.
Junior VIP Support Analyst at Uphold providing white - glove customer service to valued clients. Collaborating with departments to resolve complex queries and uphold reputation for exceptional service.