Internet Support Specialist resolving technical support requests via phone, email, and chat for broadband customers. Ensuring connection and email issues are addressed promptly and professionally.
About the role
- Customer Service Coordinator managing customer inquiries and complaints for TIENS Group in Berlin. Collaborating with teams and providing marketing support across Europe.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Provide accurate and detailed information about products and services.
- Resolve customer complaints and issues efficiently, with empathy and professionalism.
- Collaborate with team members to continuously enhance the customer experience.
- Participate actively in training sessions, team meetings, and knowledge-sharing activities.
- Support marketing initiatives, including social media management and content promotion.
- Assist with special customer service projects as required.
- Deliver exceptional customer service to Tianshi’s networks across Europe through both online and offline channels.
- Organize, prepare for, and actively engage in events, meetings, and training sessions.
Requirements
- Very good knowledge of German and English
- strong communication skills
- excellent online/offline marketing skills
- Active, motivated team player; able to work independently
- PC skills with the MS Office package
Benefits
- The office has excellent public transport connections
- A motivated team that supports each other
- The opportunity to contribute your individual strengths
- Coffee, tea and water are freely available
- Paid Internship Opportunity for a full-time position after internship.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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