Sales Operations Specialist supporting approximately 20 Inside Sales Account Managers in a hybrid role at F5. Involves booking management, research support, training development, and process optimization.
About the role
- Sales Operations Manager leading teams in driving operational excellence for West Bend. Responsible for aligning sales strategy with technology and processes while enhancing analytics capabilities.
Responsibilities
- Provide leadership and direction for Sales Operations and manage development of key team members.
- Serve as a strategic partner to drive operational excellence and support corporate growth goals.
- Own and execute a multi-year operational roadmap aligning sales strategy, technology, processes, and resources.
- Ensure cross-functional alignment with key partners to drive priorities and mitigate risks.
- Lead strategic initiatives to improve operational effectiveness and process optimization.
- Elevate data capabilities within Sales by embedding a data-driven mindset and improving analytical maturity.
- Act as Sales Data Owner, ensuring data integrity, governance, and compliance with enterprise standards.
- Enhance sales reporting and analytics for key business priorities and business intelligence improvements.
- Collaborate with Marketing on agency communication strategies and targeted approaches for partners.
- Serve as business owner for core sales technology solutions, evaluate and recommend new capabilities in collaboration with IT, drive change management for new tools.
- Oversee agency program management, including performance reporting and program design updates.
- Lead review and updates to Agency Agreement and Profit-Sharing program, including benchmarking and enhancements.
- Drive collaboration with Marketing, Underwriting, Finance, and other units for growth initiatives.
- Maintain oversight of the Sales operating budget and provide updates to sales leadership.
- Serve as Sales contact during internal/external audits and business continuity exercises.
Requirements
- 8 years of sales operational management
- 3 years of people leadership experience
- Data acumen – ability to analyze complex information, translate insights into strategies, and drive data-informed decisions.
- Demonstrated leadership capabilities, including mentoring and coaching
- Oral and written communication skills
- Collaborative working style, with the ability to build cross-functional relationships and influence stakeholders at all levels
- Technical, Analytical, and Interpersonal skills
- Project Management experience including planning, prioritizing, executing, and delivering on initiatives
- Proven problem-solving ability with attention to detail and the capacity to manage multiple priorities in a fast-paced environment
Benefits
- Medical & Prescription Insurance
- Health Savings Account
- Dental Insurance
- Vision Insurance
- Short and Long Term Disability
- Flexible Spending Accounts
- Life and Accidental Death & Disability
- Accident and Critical Illness Insurance
- Employee Assistance Program
- 401(k) Plan with Company Match
- Pet Insurance
- Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
- Bonus eligible based on performance
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