Business Systems Lead overseeing Wifinity’s core SaaS platforms including Salesforce and its integrations. Leading a small team and managing technical deliverables in a scaling organization.
WC
Hybrid Business Process Specialist – Surety
Posted 2 months ago
About the role
- Business Process Specialist supporting Surety associates on efficiency enhancement and process improvement. Developing standardized procedures and training users within a collaborative team environment.
Responsibilities
- Develop and coordinate procedures, systems, business rules, and forms to enhance efficiency and standardization
- Independently coordinate and communicate system and process changes
- Investigate and resolve intermediate system and process-related issues
- Support system and process transformation, including testing and documentation
- Review organizational functions to eliminate duplication and overlap
- Maintain user documentation, websites, and reports
- Participate in process improvement initiatives and other transformation initiatives as needed
- Train users on new procedures and technologies
Requirements
- 1-3 years of Surety experience
- Verbal and written communication skills
- Analytical and problem-solving skills
- Experience working with end-users at all levels
- Experience working in a team-oriented, collaborative environment
- Experience with Word, Excel, and Access
- Experience with SharePoint is a plus
- Associate’s or Bachelor’s degree in business, insurance, IT or related field.
Benefits
- Medical & Prescription Insurance
- Health Savings Account
- Dental Insurance
- Vision Insurance
- Short and Long Term Disability
- Flexible Spending Accounts
- Life and Accidental Death & Disability
- Accident and Critical Illness Insurance
- Employee Assistance Program
- 401(k) Plan with Company Match
- Pet Insurance
- Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
- Bonus eligible based on performance
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