Providing analytical support and systems administration for Treasury operations at GM Financial. Involves project leadership, vendor liaison, and mentoring entry - level team members.
About the role
- Level 1 IT Help Desk Support Engineer providing exceptional technical support to clients. Collaborating with team members to resolve incidents and maintain service quality in a fast-paced environment.
Responsibilities
- Responding to client inquiries, troubleshooting technical issues, and providing prompt resolutions
- Collaborating with the Support Team to manage tickets and escalate incidents as necessary
- Ensuring compliance with Incident Management and Problem Management processes
- Demonstrating strong technical proficiency and mentoring junior team members
- Maintaining accurate time entries and meeting Service Level Agreements (SLA)
Requirements
- Minimum 1-2 years IT support experience.
- Experience within MSP settings, thriving amid shifting priorities and high pace.
- Excellent written, verbal, and non-verbal communications skills.
- Willingness to learn and collaborate in a team environment.
- Consistently accurate with a focus on detail.
- Demonstrates emotional intelligence in every interaction.
- Handles customer interactions with clarity and patience, even in high-demand situations.
- **Technical Experience:**
- **Microsoft 365 administration: **user onboarding/offboarding, mailbox and license management, email support.
- **General Troubleshooting:** MFA, Conditional Access, Email Security, Vendor support.
- **Basic networking knowledge: **LAN, WAN, Wi-Fi, and VPN troubleshooting.
- **End-user computing support: **Windows OS, desktop applications, Microsoft Office Suite.
- **Device deployment:** rebuild and provisioning of workstations using Autopilot/Intune.
- **Ticket management: **handling incidents, service requests, and problem records through ITSM tools.
- **On site client support: **driver license and experience providing face to face support
- **Certifications: **industry-recognized certifications. (Microsoft preferred)
Benefits
- Supportive, collaborative and respectful environment
- Opportunity to work with an experienced team of Service Experience Engineers
- Potential for future career opportunities within our company
- Great environment with regular staff events
- Free breakfast, soft drinks/juices and monthly lunches
- Company culture that fosters learning and development through training and mentoring programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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