Hybrid Operations Support Analyst

at Lockwood

• Job title: Operations Support Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Stamford, United States

About the role

• Operations Support Analyst assisting in business applications and system configurations for The Lockwood Group’s healthcare services platform. Supporting user questions and maintaining system health with a focus on detail.

Responsibilities

• Assist with system administration tasks across Knack, Smartsheet, Power Apps, Power Automate and PowerBI.
• Perform routine updates and follow documented procedures to maintain system health.
• Monitor and report issues to senior team members.
• Help maintain a log of minor requests and enhancements.
• Support user access requests, permissions updates, and simple role adjustments.
• Follow governance procedures and contribute to ongoing documentation.
• Assist in creating and updating training materials such as decks, guides, and SOPs.
• Help coordinate training logistics and follow-up actions.
• Provide Level 1 support for basic user questions and configuration-related issues.
• Document issues and resolutions in support systems.
• Escalate complex issues to IT or vendor support as appropriate.
• Participate in basic testing of new features or system changes.
• Assist in developing simple prototypes, mockups, and test cases to support system enhancements.

Requirements

• A Bachelor’s Degree is required.
• 3–5 years of professional experience in operations support or systems administration.
• Strong analytical and problem‑solving skills, with high attention to detail.
• Ability to learn new software quickly and adapt to changing tools.
• Clear and concise written and verbal communication skills.
• Customer‑service mindset with a focus on supporting end users.
• Experience with low‑code/no‑code and workflow tools, including Power Apps, Power Automate, SharePoint, Smartsheet, and reporting platforms.
• Understanding of relational data concepts and basic data structures.
• Comfort working with SaaS vendor support teams.
• Experience creating documentation or training materials.
• Exposure to data modeling, reporting, QA, or testing.
• Experience supporting operations, process improvement, or systems administration.

Benefits

• Flexible work-life balance