Responsible for moderately complex transaction processing and reconciliation at Bank of America. Assisting in training and supporting clients with operational efficiency.
About the role
- Trainer & Technical Support for HVAC, developing educational materials and conducting training for branch personnel and customers. Provide technical support and monitor training effectiveness while collaborating with sales and marketing teams.
Responsibilities
- Develop, implement, and maintain educational materials for HVAC product and services training
- Prepare sales aids, stock lists, and forms for internal and customer use
- Schedule and deliver training for branch personnel and customers
- Develop and update HVAC certification programs
- Monitor HVAC training programs and recommend modifications
- Provide technical support to customers and associates
- Maintain records of training activities and employee attendance
- Coordinate learning delivery through multiple mediums
- Collaborate with marketing for integration of concepts in sales function
- Identify necessary HVAC products in collaboration with purchasing and branch staff
Requirements
- Proficiency in HVAC product technical knowledge
- Familiarity with HVAC training programs
- Strong communication skills
- Ability to evaluate training effectiveness
- Experience in coordinating training sessions
- Familiarity with Wrightsoft software
- Ability to work collaboratively with sales team and customers
- Ability to monitor and report training metrics
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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