Technology Manager overseeing secure systems and guiding technological enhancements for HEOR. Collaborating across teams to adopt tools and support strategic goals in a dynamic environment.
About the role
- Customer Platforms Manager overseeing the development and management of engagement platforms at The Crown Estate. Ensuring exceptional customer experiences through digital platforms and team collaboration.
Responsibilities
- Oversee the development, implementation, and ongoing management of customer engagement platforms.
- Ensure alignment with the company's customer experience strategy.
- Manage projects leading to the design and enhancement of digital customer engagement platforms.
- Review existing customer platforms for improvement.
- Co-design and deliver strategy for customer platforms to maximise customer value.
- Oversee key projects with stakeholders ensuring timely delivery within budget.
- Manage a team delivering via customer platforms.
- Ensure exceptional user experience of customer platforms.
- Ensure seamless integration of customer platforms with other business systems.
- Utilize feedback for continuous improvement of platform functionality.
- Implement performance metrics to measure effectiveness of customer platforms.
Requirements
- Extensive experience in platform management
- Proven track record of leading successful initiatives.
- Design experience is a plus.
- Strong technical skills, particularly in platform development, integration, and optimization.
- Extensive experience with Dynamics 365 is preferred.
- Strong communication and interpersonal skills to build rapport with customers and partners
- Excellent written and verbal communication and presentation skills.
- Experienced in developing and delivering training programs to support platform initiatives.
- Strong analytical skills with the ability to interpret data and make informed decisions.
- Excellent time management skills, with the ability to manage multiple projects simultaneously.
- Deep understanding of customer needs and behaviours.
Benefits
- 28 days paid holiday
- 2 volunteering days
- flexible working
- market leading family policies
- shopping discounts in the West End
- private healthcare
- life and critical illness cover
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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