Customer Care Group Manager leading international customer service in a sports industry company. Focused on transforming customer journeys and enhancing support teams for a global presence.
About the role
- Customer Service Supervisor leading customer service representatives at The Cigna Group. Delivering best-in-class service and resolving complex service issues.
Responsibilities
- Lead a team of 14 Customer Service Senior Representatives to deliver best‑in‑class service to patients, caregivers, manufacturers, and internal and external partners
- Ensure operational excellence, support team development, and resolve complex service issues with a focus on quality, efficiency, and member satisfaction
- Recruit, hire, onboard, and train team members to maintain a skilled and engaged workforce
- Evaluate employee performance, provide coaching and feedback, conduct reviews, and recommend corrective actions when necessary
- Motivate the team and cultivate a positive, inclusive, growth‑oriented environment
- Take ownership of escalations and complex customer service issues, providing timely solutions and keeping senior stakeholders informed
Requirements
- High School diploma or GED required
- Ability to build and maintain effective relationships with internal and external stakeholders
- Strong leadership, communication, and organizational skills
- Passion for delivering outstanding service to members, clients, and providers
- Proven track record of achieving KPIs and elevating service standards
- 1–3 years plus of supervisory or team‑lead experience
- Experience in healthcare, pharmacy benefits, or a related customer service environment
- Familiarity with SAP systems, workforce management tools, and performance dashboards
Benefits
- N/A
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Representative providing technical support for Moneris restaurant clients. Responsible for customer relations, education, and service excellence.
Customer Service Specialist working in hybrid setup to support clients with care needs. Focused on solving customer inquiries and improving workflows in the service process.
Kundenservice - Mitarbeiter:in bei web care LBJ GmbH mit Verantwortung für ein eigenes fachliches Thema. Sicherstellung der Qualität und Weiterentwicklung des Kundenservice durch optimierte Prozesse und Wissensmanagement.
Finance Support Specialist I focusing on high - volume transactional work for Cox Automotive. Responsible for accurate posting of charges and ordering of parts and services.
Customer Service Representative assisting clients with questions on renewable energy products. Providing help via phone and email communications.
Customer Support Specialist assisting clients with technical inquiries via phone and email. Collaborating with the team on customer escalations and industry standard Learnings.
Customer Service Executive delivering service experience to customers and advisers at a savings and investments firm. Balances administrative tasks and customer communication in a hybrid role.
Customer Service Representative providing inbound support for facility services inquiries via phone and email. Building positive customer relationships and coordinating with maintenance departments.
Agent Onboarding & Support Specialist ensuring agents are compliant and confident in using Lami platform. Guiding agents from onboarding to their first sale with hands - on support.