Customer Support Representative serving customers with inquiries and orders in USA Sales channel. Collaborating with internal teams and providing exceptional service to ensure customer satisfaction.
About the role
- Finance Support Specialist I focusing on high-volume transactional work for Cox Automotive. Responsible for accurate posting of charges and ordering of parts and services.
Responsibilities
- Execute high-volume transactional posting of charges and orders for parts and services in accordance with established procedures.
- Ensure transactions are processed accurately, completely, and within defined SLAs.
- Validate documentation completeness to support posting and audit requirements.
- Respond to routine audit requests, corrections, and standard adjustments.
- Maintain high accuracy to reduce rework and revenue leakage.
- Follow documented SOPs, job aids, and work instructions.
- Escalate exceptions and system issues per guidelines.
- Support basic data gathering and verification.
- Meet productivity and quality expectations tied to volume and accuracy.
- Demonstrate a commitment to outstanding customer service to Cox Automotive business operations.
Requirements
- High School Diploma/GED.
- Generally, less than 2 years of experience.
- Experience working in a team environment.
- Demonstrated experience working in a fast-paced environment under tight deadlines.
- Demonstrated experience partnering with both internal and external customers.
- Demonstrated communication capabilities with key stakeholders.
- Excellent oral and written communication required.
- Ability to work a flexible schedule.
- Ability to support business-driven schedules, including occasional weekend/holiday coverage and extended hours as required by auction cycles and client needs.
- Ability to work onsite at Cox/Manheim locations when requested for business needs.
- Effective organizational skills.
- Strong interpersonal and customer service skills.
- Strong organizational and analytical skills.
- High degree of accuracy and attention to detail.
- Strong computer skills and proficient use of Outlook, Excel, Word.
- Strong knowledge of Oracle Financials.
- Proven ability to work with all levels in the organization.
Benefits
- Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
- Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
- Health care insurance (medical, dental, vision)
- Retirement planning (401(k))
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Regional lead managing Customer Service, Warehouse & Logistics across Japan and Korea. Driving operational excellence and leading a team focused on service quality and continuous improvement.
VP of HR leading customer service initiatives at Synchrony, collaborating across global teams for effective HR solutions. Driving employee engagement and operational excellence within the organization.
Customer Service Professional delivering exceptional support for customer inquiries in the shipping industry. Responsible for maintaining records, resolving issues, and collaborating with sales and operations.
Customer Satisfaction Agent at Tiime, assisting entrepreneurs through a dedicated application. Engaging users via multiple communication channels and enhancing their experience.
Customer Service Representative assisting customers with orders and inquiries at Bron Tapes. Collaborating with internal teams to enhance customer experiences across the organization.
Customer Service Representative assisting customers with orders at Bron Tapes in Denver, PA. Handling phone calls, managing customer portals, and supporting sales goals.
Sales Support Representative assisting customers in selecting products and providing solutions. Collaborating with sales associates to ensure great customer service at Ferguson.
ZAPP customer support coordinator responsible for providing technical support and customer training. Facilitate logistics for ZAPP add - on services while ensuring optimal customer experience.
Blood Collection Staff utilizing healthcare and customer service skills for blood collection processes. Collaborating with teams and creating welcoming environments for volunteer donors.