About the role

  • Accounts Receivable Specialist billing and collecting amounts due to the hotel maximizing profits. Collaborating with guest services and ensuring accurate invoicing and collection processes.

Responsibilities

  • Accurately and promptly bills and collects all amounts due to the hotel to maximize hotel revenues/profits.
  • Researches all credit applications to extend or deny credit in accordance with company policy and to approve or deny guest requests for credit.
  • Ensure full completion of the credit application.
  • Submit all requests for billing privileges, providing recommendations on acceptance or denial prior to forwarding Controller/General Manager for approval or Regional Controller per authorized limits.
  • Ensure timely and accurate invoicing for approved credit billing in line with company policy.
  • Follow up on the status of customer payments through telephone, email, or letter using a sequence of collection steps set out in the Standards & Procedures Manual.
  • Maintain an up-to-date record of actions/conversations relating to the collection of each account with appropriate follow-up to achieve timely future actions.
  • Work closely with the Guest Services Department, alerting the Guest Service Manager to any training needs of front-line staff, and providing assistance as necessary in order to contribute to timely invoicing and payment of accounts.
  • Processes and makes proper adjustments to city ledger accounts as needed.
  • Balances and reconciles all cheques, and wire payments.
  • Responds to guest queries concerning billings and prepare account adjustment for approval by the supervisor.
  • Prepares and monitors monthly aging of accounts; prepares statements and collection letters for delinquent accounts.
  • Processes all Banquet bills every week promptly.
  • Maintains accurate accounts receivable files with proper documentation as per control procedures.
  • Conducts credit meetings to review A/R ageing, all ledgers, upcoming business, and delinquent accounts.
  • Responds quickly to guest requests in a friendly manner.
  • Follow up to ensure guest satisfaction.
  • Reviews all ledgers and ensures accuracy.

Requirements

  • Education level - High School diploma or equivalent
  • Experience - One year of accounting experience
  • Personal characteristics - Ability to analyze; prioritize; delegate, attention to detail, Good organizational and communication skills.
  • Other - Mathematical skills, including basic math.
  • May be required to work nights, weekends, and/or holidays in a stressful environment.

Benefits

  • Health, Vision, and Dental Coverage
  • Employee Social Events
  • On-Site Parking
  • Deferred Profit-Sharing Plan
  • RRSP
  • Onsite Westin WORKOUT®
  • Career Development
  • Discounted Associate Meals
  • Hotel Discounts at Marriott Properties worldwide

Job title

Accounts Receivable

Job type

Experience level

Junior

Salary

CA$50,000 - CA$55,000 per year

Degree requirement

High School Diploma

Location requirements

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