Account Manager engaging with stakeholders in medical labs and hospitals for Roche Centralised Solutions. Responsible for customer relationships, sales objectives, and implementation of innovations.
About the role
- Account Manager managing client relationships and expanding service offerings for Teya, a payment and software service provider. Fostering client loyalty and ensuring satisfaction through strong partnerships and insights.
Responsibilities
- Build and maintain strong, long-term relationships with clients to foster trust and ensure customer satisfaction.
- Identify opportunities for upselling, cross-selling, and expanding service offerings to maximize account potential and revenue.
- Develop and implement strategies to maintain client loyalty, minimize churn, and foster long-term partnerships.
- Track and analyze account performance, providing regular updates and reports to clients on key metrics and outcomes.
- Gather client feedback and share insights with relevant teams to inform product development, service improvements, and customer-focused strategies.
Requirements
- Proven experience in account management, sales, customer service, or a similar role.
- Familiarity with managing multiple accounts and meeting revenue targets.
- Proficiency with CRM software (e.g., Salesforce, HubSpot) and other account management tools.
- Basic knowledge of data analysis and reporting tools like Excel, Google Sheets, or BI software.
- Strong verbal and written communication for client presentations, emails, and internal collaboration.
- Flexibility to adjust strategies and approaches based on client needs or market changes.
- Ability to prioritize tasks, manage multiple accounts, and meet deadlines consistently.
- Experience in upselling, cross-selling, and identifying growth opportunities within accounts.
- Strong relationship-building abilities to maintain and grow client trust and satisfaction.
- Self-motivation, accountability, and a proactive attitude in managing client relationships and responsibilities.
Benefits
- AYCM Sporting Pass with access to hundreds of sports facilities across the country;
- Office snacks every day;
- Meal Voucher;
- Monthly Travel Pass;
- Health Insurance;
- Friendly, comfortable and informal office environment.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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