Customer Success Manager leading a team for trial enablement and adoption in law firms. Collaborating with Sales, Marketing, and Product for enhanced customer engagement and onboarding strategies.
About the role
- Customer Success Manager handling client relationships to drive growth and engagement at TELUS Health. Focusing on excellent service and alignment with client needs.
Responsibilities
- Managing a specific block of clients
- Driving growth within the customer base
- Developing and maintaining long-term relationships by providing excellent customer service
- Consultative support and negotiating/renewing existing client contracts
- Achieving identified revenue and growth targets
- Responding to client inquiries & service requests
- Execution of client contracts and programs
- Responsible for program governance including review of internal reporting and identification of issues
- Issuing reports to clients
- Managing the renewal process with internal teams
- Responsible for client support, annual planning preparation and meetings where appropriate
- Execution of manager and employee orientations
- Act as a liaison with internal departments to resolve issues
- Managing and coordinating Quality Assurance Reviews
- Follow up on manager consultations
- Responsible for updating and utilizing the CRM system
Requirements
- University degree in Business or a related field, or equivalent work experience
- 3-5 years of experience in a sales or account management support role
- Previous experience with HR, Wellness programs, and/or EAP considered an asset
- Demonstrated ability to respond in a timely and strategic manner to the day-to-day requirements of our clients
- Ability to manage a book of business independently
- Ability to meet clients as required, including some travel depending on client location
- Ability to meet and exceed revenue targets
- Exceptional communication and interpersonal skills
- Strong problem-solving skills
- Strong organizational, and time management skills
- Analytical, and Project Management skills are an asset
Benefits
- Health insurance
- Flexible working arrangements
- Professional development opportunities
- Paid time off
- Employee Assistance Programs
- Wellness programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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