Support Engineer providing high - quality technical support via email, phone, and live communication for Secomea customers. Collaborating with colleagues to improve service and customer experience.
About the role
- Pre-Sales Technical Support Engineer at Teltonika, designing and validating connectivity solutions. Bridging customer needs with technical capabilities in a growing IoT organization.
Responsibilities
- Act as a **technical pre-sales advisor**, supporting the sales team in customer engagements, solution design, and deal qualification.
- Spend approximately **50% of your time in client-facing activities**, including meetings, presentations, demos, and workshops.
- Travel up to **50%** to customer sites, partner locations, and industry events.
- Consult clients and internal stakeholders on device- and solution-related technical topics.
- Design and propose **end-to-end IoT and networking solutions** based on customer requirements.
- Deliver **technical presentations, product demonstrations, and proof-of-concept (PoC) deployments**.
- Support integration of Teltonika Networks products into customer environments through hands-on guidance.
- Collaborate with sales, product management, and R&D teams to align solutions with market needs.
- Identify customer pain points and proactively recommend optimized technical solutions.
- Prepare and maintain **technical documentation, proposals, and solution architectures**.
- Conduct training sessions and workshops for clients, partners, and internal teams.
- Troubleshoot and resolve technical issues during pre-sales and pilot phases.
- Serve as a liaison between customers and Teltonika Networks R&D for complex technical requirements.
- Work hands-on with Linux-based systems, industrial protocols, networking technologies, and third-party integrations.
Requirements
- Technical or engineering degree (Networking, Telecommunications, Computer Science, or related field) or equivalent experience.
- Experience in a **pre-sales, solutions engineering, or customer-facing technical role** is highly preferred.
- Strong communication and presentation skills, with the ability to explain complex technical concepts to diverse audiences.
- Solid understanding of **networking fundamentals and internet technologies** (TCP/IP, DNS, DHCP, HTTP/FTP, etc.).
- Knowledge of **telecommunication systems**, including cellular technologies (2G, 3G, 4G, LTE).
- Hands-on experience with **routers and networking equipment**.
- Experience configuring:
- VLANs and QoS
- VPN technologies (IPSec, L2TP, OpenVPN, DMVPN, SSTP)
- Firewalls (IPTABLES or similar)
- Familiarity with **Linux-based systems**, preferably OpenWRT or embedded environments.
- Ability to create clear, structured technical documentation and solution designs.
- Scripting basics (bash/ash) and understanding of AT commands.
- Strong troubleshooting, analytical thinking, and problem-solving skills.
- Experience with **industrial networking or IoT deployments** is a strong advantage.
Benefits
- Hybrid work model based out of our **Irving, Texas** office.
- Great opportunities to grow in a strong and rapidly expanding IoT company.
- Structured onboarding and training on Teltonika’s internal systems, sales processes, and product-related topics, with continuous feedback and development support.
- Long-term career growth opportunities, including increased seniority or progression into Team Lead roles.
- Three weeks of paid vacation.
- Six sick days plus an extra day off on your birthday.
- Multicultural and diverse work environment that values knowledge sharing, collaboration, and a positive team culture.
- Internal knowledge-sharing sessions to support continuous professional growth.
- Team-building activities that foster trust, engagement, and collaboration.
- Standard working hours.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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