Customer Success Leader at Planday managing Customer Success Managers for B2B SaaS client retention. Ensuring strong customer partnerships and data - driven growth strategies.
About the role
- Customer Success Manager at TeamViewer guiding clients in maximizing software solutions. Building relationships and driving adoption for software products in a hybrid environment.
Responsibilities
- Serve as the primary point of contact for assigned customers throughout their lifecycle
- Build and nurture long-term customer relationships to ensure satisfaction, trust, and loyalty
- Drive product adoption by helping customers understand and maximize the value of TeamViewer’s solutions
- Monitor customer health, usage, and engagement to proactively address risks and identify opportunities
- Lead customer onboarding, training, and enablement to ensure smooth product implementation and usage
- Collaborate with Sales, Support, and Product teams to advocate for customer needs and resolve issues quickly
- Identify upsell and cross-sell opportunities and partner with Account Managers to expand customer accounts
- Deliver regular business reviews and insights to demonstrate ROI and reinforce TeamViewer’s value
- Track, analyze, and report on key customer success metrics
Requirements
- 3+ years of experience in Customer Success, Account Management, or a related customer-facing role (preferably in SaaS or software)
- Strong communication, relationship management, and presentation skills
- Ability to understand technical concepts and explain them in simple terms
- Proven track record of driving customer adoption, retention, and satisfaction
- Highly organized with strong problem-solving skills and attention to detail
- Ability to analyze customer data to make educated decisions
- Collaborative mindset and experience working cross-functionally
- Comfortable using CRM and customer success tools (e.g., Salesforce, Planhat, or similar)
- Ability to travel up to 20% to customers or TeamViewer office locations
Benefits
- Competitive compensation including stock-based options
- Flexible PTO and paid holidays
- 401(k) with employer matching
- Comprehensive Health insurance package including 100% employer-paid medical coverage
- Up to 12 weeks of Parental Leave
- Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
- Quarterly team events and companywide celebrations, frequent all Hands and Leadership Lunches
- Open door policy, business casual dress code
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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