HR Associate supporting HR operations and providing first - level support to HR requests. Collaborating in various HR projects and carrying out administrative tasks in a structured environment.
About the role
- HR Manager in the BPO industry handling recruitment strategies and employee relations matters. Leading HR initiatives and ensuring compliance with labor laws and best practices.
Responsibilities
- Lead and oversee end-to-end recruitment strategies, ensuring timely and high-quality hiring across all levels.
- Partner with hiring managers to understand workforce needs, define roles requirements, and calibrate candidate expectations.
- Guide recruitment teams on best practices, compliance, and market competitiveness
- Serve as the primary point of contact for employee relations matters, including grievances, disciplinary actions, performance issues, and conflict resolution.
- Conduct and oversee investigations related to misconduct, policy violations, and workplace concerns, ensuring due process and confidentiality.
- Provide guidance to managers on handling sensitive employee issues, performance management, and corrective actions.
- Ensure consistent application of company policies and labor laws to mitigate legal and labor risks.
- Manage complex cases such as terminations, review, and report redundancies, and forecast potential labor disputes.
- Play as a neutral and trusted advisor, balancing business needs with employee advocacy.
- Partner with legal counsel and external agencies when needed to address labor and compliance matters.
- Ensure proper documentation and record keeping for all discipline-related actions (Corrective Action Forms, Coaching Logs, Performance Improvement Plans).
- Coach managers/supervisors on effective feedback, performance conversations, and leadership behaviors.
- Collaborate with payroll, benefits, and other HR functions to ensure seamless service delivery
- Conduct new hire orientation and ensure a smooth transition from the recruiting team to training.
- Participate in the review, amending and/or creating and implementing human resource policies and procedures.
- Formulate responses for any unemployment claims and represent the company for unemployment hearings.
Requirements
- Bachelor's degree in human resources or related field
- Minimum of 7 to 10 years of progressive HR experience
- Strong exposure to recruitment, employee relations, and employee engagement in the BPO industry.
- Solid knowledge of labor laws, HR best practices, and compliance requirements.
- Proven experience managing complex employee relations cases and end-to-end recruitment.
- Background in payroll, benefits, and expatriates is an advantage
- Familiarity with HR Systems
- Experience partnering with senior leaders and managing cross-functional stakeholders.
- Excellent interpersonal skills with the ability to deal professionally with individuals at all levels inside and outside of the company
- Ability to maintain confidentiality of employee information
- Professional Human Resource (PHR) or Senior Professional Human Resources (SPHR) Certification or recognized H.R. certification a plus
Benefits
- Company-sponsored employee events
- wellness initiatives
- community involvement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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