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Customer Success Operations Manager at Clio focusing on onboarding and professional services for B2B legal tech. Analyzing processes and driving efficiencies for customer success teams.
About the role
- Customer Success Manager building client relationships across industries in Thailand. Ensuring successful product adoption and value delivery for Taskworld customers in Thailand and globally.
Responsibilities
- Deliver exceptional Customer Experience throughout the customer lifecycle
- Ensure that customers derive maximum value from their investment, utilise all of their licenses, identify new opportunities, and collaborate with other Taskworld stakeholder teams to ensure adoption and a successful renewal
- Be the trusted partner for the customer on use-case and product functionality
- Build and nurture relationships across accounts to solidify our partnership and commitment to the customer while penetrating the account deeper
- Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success
- Develop an understanding of typical business challenges faced by customers and common objectives to appropriately map Taskworld features and associated business benefits to address their needs.
Requirements
- 2–3 years of experience in a customer-facing role such as Customer Success or Account Management, preferably in a cloud-based, SaaS, or technology-driven environment.
- Self-starter with strong autonomy, excellent organizational skills, and high energy.
- Outstanding communication, negotiation, and relationship-building skills, with the ability to engage effectively with executives and key stakeholders.
- Familiarity with project management tools or related software solutions.
- Proven ability to facilitate meetings and workshops that drive clear actions and measurable results.
- Solid understanding of business processes, including Sales, Marketing, Product, and Customer Support.
- Excellent written and verbal communication skills, with the ability to manage challenges and conflicts constructively.
- Strong desire to learn, grow, and develop, supported by effective time management and a strong work ethic.
- Fluency in Thai and professional working proficiency in English are required.
- Candidates must be based in Thailand, as the role requires on-site meetings and direct engagement with customers.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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