Digital Channels Analyst optimizing user journeys for financial product sales. Collaborating with marketing and product teams to improve user experience and conversion rates.
About the role
- IT Applications Analyst responsible for designing Workday enhancements at TaskUs. Collaborating on business requests and incidents, while ensuring effective communication with stakeholders.
Responsibilities
- Frontline to business requests and incidents.
- Understand the end-to-end business process.
- Determine the root cause of an issue and propose the needed solution.
- Participate in analyzing business requirements - includes scoping, discovery meetings and work estimation.
- Design and implement small to medium Workday enhancements.
- Create and maintain project documentation - includes root cause and solution or technical design.
- Report and escalate to management as needed.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; and participating in professional societies.
Requirements
- A minimum of (2) years of IT professional administrative and analytical experience which must have included root cause analysis, risk assessment and recommending solution.
- 1-2 years hands on experience with any ticketing/tracking tools like Manage Engine / Service Now / JIRA.
- At least 2-3 years hands on experience with Workday Modules such as Core HCM, Payroll, Time & Absence, Recruiting, and Security.
- Experienced with Workday objects like: Business Process, Career Site Branding, Domain Policies, Security, Setup Tasks, Workday Document, Recruiting Hub, Job Application Journey, Reports (calculated field).
- Basic knowledge and/or practice of SDLC like Waterfall or Scrum methodology.
- Basic knowledge and experience of Microsoft Office or GSuite and MS Project or similar software.
- Basic project management and organizational skills including attention to detail and multi-tasking skills.
- Good verbal, written, communication, interpersonal, presentation skills with proven business analytical skills.
- Can start ASAP or within 30 days.
Benefits
- competitive industry salaries
- comprehensive benefits packages
- internal mobility
- professional growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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