Help customers organize their homes by providing design recommendations and sales support as a Sales Design Consultant. Flexible hybrid work arrangements available with comprehensive training.
About the role
- Sales Support Associate role at Coach focused on customer interactions and store efficiency. Ensuring accurate product flow and maintaining brand standards.
Responsibilities
- Greeting the customer with a smile and with eye contact and offering your name
- Interact genuinely and naturally with the customer
- Read cues and determine customers’ needs
- Conduct email/name capture, where permitted by law
- Maintain accuracy when operating POS
- Maintain cash wrap organization and cleanliness
- Suggest multiple add-ons and sell gift cards
- Maintain cash and POS media accurately and in compliance with Coach policy
- Create lasting impression by genuinely thanking customer and provide reason to return
- Represent Coach brand appropriately
- Receive shipment and transfers
- Notify Store Management when new product arrives
- Scan cartons/transfers, verifying store information is correct
- Communicate all discrepancies to Store Management
- Process shipment/transfers according to Coach standards and timeframes
- Organize and clean stock room daily; to include offsite / remote warehouse as applicable
- Shift/organize product in the stockroom; react to sell through and make room for new product
- Regularly analyze sales floor to assess replenishment needs
- Replenish sales floor/assigned zone
- React to sell through and execute visual merchandising needs
- Support sales floor activities, as directed
- Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers
- Respond to customer requests confidently; partner with sales team or Store Management, when needed
- Upkeep housekeeping standards
Requirements
- 1-3 years of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment.
- Possesses current knowledge of fashion trends and competition in the marketplace.
- High school diploma or equivalent; college degree preferred.
- Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet).
- Ability to execute at a fast pace.
- Ability to communicate effectively with customers and team.
- Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required.
Benefits
- Health benefits (medical, dental, vision)
- Life insurance
- Disability insurance
- 401(k) savings plan
- Paid time off for wellness needs and vacations
- Employee discounts on certain products
- Incentive compensation
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