Senior Sustainability Manager in the coffee and cocoa sector driving innovation and project management. Leading sustainability initiatives and fostering partnerships for impactful service delivery.
About the role
- Digital Trading Manager driving Kate Spade’s ecommerce growth across Europe. Focusing on conversion, merchandising, and marketplace performance.
Responsibilities
- The Digital Trading Manager is responsible for driving Kate Spade’s ecommerce growth across Europe and supporting the delivery of the annual sales plan for both direct ecommerce and marketplace channels
- Focus on improving site conversion, personalisation, onsite merchandising, marketing execution, and market specific product assortments
- Drive performance and build strong partner relationships to ensure strong brand visibility across partner sites
- Support the development and execution of the Kate Spade digital strategy, focusing on conversion and AUR - driving initiatives to fuel overall growth across direct and marketplace channels
- Lead daily, weekly, monthly, quarterly, and annual sales analysis (category/product/cart) to drive ongoing merchandising optimisation, providing clear commentary and recommendations in weekly trade meetings and business reports
- Own warehouse forecasting for orders and units by channel and market, partnering closely with warehouse and logistics teams to ensure accurate staffing levels and adherence to customer SLAs
- Track and report on category, product, and cart performance in additional global regions to identify opportunities that can enhance the European trading environment
- Lead weekly trade meetings with Buying and Allocation teams, sharing actionable product and category insights across retail and outlet for both direct and marketplace
- Partner with the Buying team to understand seasonal ecommerce investment strategies, delivering deep analysis of digital product performance to support informed buying decisions that meet evolving customer needs
- Shape and execute regional trading strategies that improve conversion, AUR, and customer experience
- Oversee online merchandising to ensure strong day - to - day trading across categories, optimising site merchandising and the customer journey
- Own the product data, content and translation process, ensuring timely launches for all products, new season launches, promotions, and sale periods across all markets
- Continuously optimise product findability, navigation, category and product pages to enhance relevance for each visitor segment
- Partner with retail teams to drive omni - channel strategies (e.g. click & collect, deliver - from - store, and geo - targeting) to improve traffic and customer experience
- Lead strategic conversion initiatives and own the A/B and multivariate testing roadmap, analysing performance across customer segments to drive commercial results for retail, outlet, and all markets
- Serve as project lead for digital initiatives supporting annual sales plans, with a focus on customer - centric enhancements (e.g. personalisation, live chat)
- Manage relationships with Narvar and Bazaarvoice to drive traffic and onsite conversion across markets
- Collaborate with the Product Team to improve user experience, recommending new site features and functionalities
- Use tools such as Google Analytics, Quantum Metric, and Certona to inform decision making
- Collaborate with Marketing, PR, and Consumer teams to support and execute online campaigns
- Monitor customer journey performance and proactively identify opportunities to reduce friction (e.g., bounce rate, basket abandonment)
- Conduct weekly competitor reviews and stay up to date on digital trends and best practices
Requirements
- 5+ years’ experience in an ecommerce management role, ideally within trading or merchandising
- Proven background in online retail, preferably within a multi - channel, globally branded business and matrix or global organisational structure
- Hands - on experience working with Salesforce Commerce Cloud and Microsoft 365
- Data - driven mindset with strong analytical capabilities
- Experienced people leader with the ability to drive team performance and cultivate a positive working culture
- Ability to work both independently and collaboratively in a fast - paced environment
- Exceptional organisational skills with high attention to detail
- Excellent communication and presentation skills, with the ability to partner effectively across global teams
- Skilled at effectively managing multiple tasks and adapting quickly to changing priorities
- Strong problem - solving skills; proactive, resourceful, and able to take initiative
- Positive, proactive, and solutions - focused attitude
- Additional European language skills preferred but not essential
Benefits
- Hybrid working (Tuesday, Wednesday, Thursday in-office, Monday and Friday remote)
- Flex Fridays (Option to finish early on a Friday)
- 1 Paid Volunteering Day per year and opportunities to volunteer with global projects
- Learning & Development opportunities
- Internal mobility & career progression
- Regular seasonal and cultural social events
- Equity, Inclusion & Diversity initiatives which include employee business resource groups
- 25 days holiday in addition to bank holidays
- Annual Incentive Plan (company performance bonus)
- Multi brand discount up to 50% off Coach & Kate Spade New York
- Private Healthcare with health assessment (Bupa)
- Private Dental Cover
- Free 24/7 support for family building, fertility, maternity & newborn care, and menopause with Maven
- Eyecare vouchers
- Headspace subscription
- Employee Assistance Program
- Employer Pension Contribution
- Gym discount
- Interest free season ticket loan
- Cycle to work scheme
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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