Hybrid Customer Support, Part-time (Minijob)

at Sylter Swim Academy

• Job title: Customer Support, Part-time (Minijob)
• Job type: Part Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Professional Certificate
• Location requirements: Hybrid, Sylt, Germany

About the role

• Kundenbetreuung in der Sylter Swim Academy für Hotelgäste und Privatpersonen. Sicherstellen eines reibungslosen Betriebs und Unterstützung des Kundenservices in Sylt und Hamburg.

Responsibilities

• Ensure smooth operation of our platform and the various hotel locations.
• Manage availabilities and process bookings on our platform promptly and efficiently.
• Provide daily support to our customer service team, ensuring an excellent customer experience.
• Actively acquire and sell available swimming sessions to new and existing customers.
• Support the maintenance and continuous improvement of the functionality of our service platform.
• Maintain regular communication with swimming coaches to ensure smooth coordination for coaches, hotels, and customers.

Requirements

• Completed commercial training or a degree in business administration, tourism, or a comparable qualification.
• Experience in operations management, ideally in the leisure, tourism, or sports sectors.
• Strong organizational skills and self‑initiative.
• Excellent communication skills and a service-oriented attitude.
• Fluent German, both spoken and written; English skills are an advantage.
• Confident with MS Office and common booking platforms, and competent in using other computer software.

Benefits

• A motivated team and an inspiring working environment.
• The opportunity to actively contribute to the development and growth of the Sylter Swim Academy.
• Attractive terms and opportunities for professional development.
• A unique workplace with a high quality of life on the beautiful island of Sylt.
• Flexible working hours possible by arrangement.